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Returns

​RETURN POLICY & FAQs

IHEARTRAVES MAKES RETURNS EASY AND HASSLE-FREE. We offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return your merchandise within 30 days o…

Updated 2 weeks ago by Joseph de Jesus

HOW SHOULD I PACKAGE MY RETURN?

To make sure that we can process your return as quickly as possible, please follow these steps when returning your package. Make sure all of the returned items are in the box/mailing envelope with yo…

Updated 5 months ago by Garrett Smith

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow for 3-4 days processing time once your item(s) have arrived back at our warehouse. Once your return has been processed, you will receive a follow-up email containing your refund or store…

Updated 5 months ago by Garrett Smith

RETURNS $10 OR LESS

Any returns valued at $10 or less can only be returned for Store Credit. Don't worry Unicorns! There is a reason we did this, and it was for you :) Receiving store credit ensures you will not have to…

Updated 5 months ago by Garrett Smith

CAN I EXCHANGE MY ORDER?

You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :) Select Store Credit as your return…

Updated 5 months ago by Garrett Smith

INTERNATIONAL RETURNS

Click here to start processing your return HELPFUL TIPS Once your return is approved , you will receive a notification email with instructions. At this time we are not able to send out a prepaid ship…

Updated 5 months ago by Garrett Smith

REFUND INFORMATION

Refunds are issued back to the original form of payment used for the purchase and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show…

Updated 5 months ago by Garrett Smith

FINAL SALE ITEMS

Items marked FINAL SALE, and all hosiery and undergarments are not eligible for returns at this time.

Updated 5 months ago by Garrett Smith

RETURN ON PROMOTIONS

Buy One, Get One Free (BOGO) If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.…

Updated 5 months ago by Garrett Smith

SHIPPING CHARGES FOR RETURNS

$5 Restocking Fee for all returns for refunds If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related…

Updated 5 months ago by Garrett Smith

LIFETIME WARRANTY

GLOVE LIGHT, EPOI, AND ASTRO LEVI WAND LIFETIME WARRANTY. We offer a lifetime manufacturer’s warranty on all of our eLite and Evolution glove lights, ePoi, Astro Levitation Wands, and Pixelwhips; thi…

Updated 2 weeks ago by Garrett Smith

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