What should I do if my tracking information says 'Return to Sender'?

On rare occasions, packages can be returned by the postal carrier for any of the following reasons below.

  • Unclaimed
  • Denied Due to Customs Charges
  • Incomplete/Insufficient Address
  • Damaged Shipping Label During Transit
  • Damaged Package During Transit
  • Undeliverable as Addressed
  • Prohibited Import / Denied Entry by Customs
  • Addressee Moved


  • Issue a Reshipment to the exact same shipping address
  • Issue Refund back to the original form of payment
  • Issue Store Credit
    • You may then place a new order with any changes to your cart or shipping address updates needed.

If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further assistance. Additionally, you may click the “Submit a Ticket” button below and provide us with your order number to resolve the situation :) 

*Shipping Costs are Non-Refundable*
**Refunds back to the original form of payment have an additional $5 restocking fee**

How did we do?

iHeartRaves Help Center (opens in a new tab)

Powered by HelpDocs (opens in a new tab)