Shipping FAQs

Order tracking


How do I track my order?

You can check the status of your order by clicking HERE. You will also receive a confirmation email once your order has shipped.

Orders placed before 12 PM PST (Monday-Friday) will ship the same day*. Otherwise, it will ship on the next business day. Orders are processed 5 days a week, excluding weekends and holidays.

*Orders with invalid addresses or issues capturing the payment will require additional processing time.

Shipping rates and delivery times


What are your shipping rates and delivery times?

Orders placed before 12 PM PST (Mon-Fri) will ship the same day*. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days a week, excluding weekends and holidays. 

Orders with invalid addresses or issues capturing the payment will require additional processing time.

Once you place your order, we ensure the quality of your gear is top-notch and we pack your order to be shipped from our California warehouse. Once shipped, you will receive an email with your tracking information.

Due to difficulties surrounding COVID-19, some mail carriers may delay package deliveries.
U.S. domestic orders
Shipping Method Cost Estimated Delivery Time
Standard From $4, orders $60+ FREE* 5 - 8 Business Days
Expedited From $9 2 - 3 Business Days
Overnight From $19 1 Business Day

*To qualify for free shipping your order total must be a minimum of $60 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground/standard shipping.

Canada orders
Shipping Method Cost Estimated Delivery Time
Economy From $10, orders $100+USD FREE** 8 - 15 Business Days
Priority From $24 USD 1-3 Business Days

**To qualify for free shipping your order total must be a minimum of $100 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground/standard shipping.

International orders
Shipping Method Cost Estimated Delivery Time
Economy Varies (see below) 8 - 15 Business Days
Priority Varies (see below) 1-3 Business Days
Australia / New Zealand orders

Orders are shipped using weight-based carrier rates, starting at $10 USD. Economy (8-15 business days) and Priority (1-3 business days) services available.

U.K. / Netherlands / Germany / France orders

Orders are shipped using weight-based carrier rates, starting at $8 USD. Economy (8-15 business days) and Priority (1-3 business days) services available.

Denmark / Finland / Italy / Japan / Mexico / Norway / Spain / Sweden / Switzerland orders

Orders are shipped using weight-based carrier rates, starting at $9 USD. Economy (8-15 business days) and Priority (1-3 business days) services available.

Other international orders

Orders are shipped using weight-based carrier rates, starting at $10 USD. Economy (8-15 business days) and Priority (1-3 business days) services available.

Important notes
  • Shipping rates are weight-based and vary depending on the total weight of your package.
  • International orders ship in one package. The customer is responsible for paying all import duties and taxes.
  • We do our best to offer you the most competitive shipping rates possible. If Economy rates are not available during checkout, that means the Economy rate costs more than the Express/Priority rate. That's great news for you; you'll get your order faster without the extra cost.
  • Click HERE to view a full list of the following countries we currently are unable to ship to.

Do you ship out orders over the weekend?

No, orders placed before 12 PM PST (Monday-Friday) will ship the same day*. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days a week, excluding weekends and holidays. 

*Orders with invalid addresses or issues capturing the payment will require additional processing time.

You can check the status of your order by clicking on Track My Order.


International deliveries


Import Tax & Duty Fees (International Customers)

Customers are responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.

Upon checkout, an acknowledgment is made, above the shipping method options, indicating the customer is responsible for any import or tax duties

Do you ship to my country?

We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at support@iheartraves.com, and we will look into it for you.

Our mail carriers have temporarily suspended shipping to some countries due to COVID-19 restrictions. A full list of countries we are unable to ship to may be found HERE
Region Country / Location
Continental U.S. Continental U.S. states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
U.S. Protectorates Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa, and Northern Mariana Islands
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales)
Asia China, Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea
Australia Australia
Outside U.S., Europe, Canada, and Asia Argentina, Brazil, Costa Rica, Mexico

What countries do you not offer shipping to?

Please reference the list below for all countries that we currently do not ship to.

Due to COVID-19 restrictions from our mail carriers, we are temporarily suspending shipments to additional countries. We will keep this list updated.

Algeria

Angola

Brunei

Cambodia

Cameroon

Central African Republic

Chad

Congo

Cuba

Equatorial Guinea

Ghana

Guinea-Bissau

Honduras

Iran

Jamaica

Johnston
Island

Kiribati

Laos

Lebanon

Liberia

Libya

Madagascar

Mayotte

Mauritius

Mongolia

Morocco

Myanmar

Nauru

Niger

Niue

North Korea

Panama

Papua New Guinea

Saint Pierre Et Miquelon

Samoa

Sao Tome & Principe

Seychelles

Sierra Leone

Solomon Islands

Somalia

St. Helena

Sudan

Syria

Tajikistan

Timor-Leste

Tokelau

Tunisia

Turkmenistan

Turks & Caicos

Tuvalu

Vanuatu

Wake Islands

Yemen


Shipping issues


Why does my tracking number say "not found"?

Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after 2 business days, please email us at support@iheartraves.com or click on the chat icon on the lower-right corner of the screen and we'll investigate further for you.


What should I do if my shipping is delayed by the mail carrier?

If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance.

Please reference this LINK for more information about our shipping methods and their estimated delivery times.


My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking these precautionary steps to confirm the status of your package:

  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery (friend, family member, roommate, neighbor, office manager, etc.)
  • Contact your local post office to see if they still have your package
  • Wait 1-2 days to see if your package gets delivered later by the mail carrier.

After you've taken the precautions listed above and are still unable to locate your package, please email us at support@iheartraves.com or click on the chat icon on the lower-right corner of the screen and provide us with your order number so that we may resolve the situation.


My package was lost. What now?

Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:

  • Look for a "notice of attempted delivery" that is frequently left on your front door or mailbox and follow the directions on the notice.
  • Look around the delivery location for your package (mailbox, porch, front door, back yard)
  • See if someone else accepted the delivery (family members or neighbors)
  • Sometimes packages may say delivered up to 1 business day before arrival.

If you think your package is lost please contact support@iheartraves.com.


What should I do if my tracking information says 'Return to Sender'?

On rare occasions, packages can be returned by the postal carrier for any of the following reasons:

  • Unclaimed
  • Denied Due to Customs Charges
  • Incomplete/Insufficient Address
  • Damaged Shipping Label During Transit
  • Damaged Package During Transit
  • Undeliverable as Addressed
  • Prohibited Import / Denied Entry by Customs
  • Addressee Moved
WHAT WE CAN DO
  • Issue a Reshipment to the exact same shipping address
  • Issue Refund back to the original form of payment
  • Issue Store Credit - you may then place a new order with any changes to your cart or shipping address updates needed.

If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further assistance. You may email us at support@iheartraves.com or chat with us by clicking on the icon on the lower right corner of the screen and provide us with your order number to resolve the situation :)

Shipping Costs are Non-Refundable. Refunds back to the original form of payment have an additional $5 restocking fee.

FAQs


Do you ship to APO/FPO addresses and PO boxes?

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.


Do you offer free shipping?

Yes, we do! We offer free standard shipping on all U.S. orders over $60 and Canadian orders over $100 USD*

*USA Domestic: To qualify for free shipping your order total must be a minimum of $60 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground/standard shipping.

*Canadian: To qualify for free shipping your order total must be a minimum of $100 USD before taxes and after any discounts are applied. Our free shipping promotion is only valid for ground/standard shipping.

Gift cards purchased do not apply towards the free shipping threshold.

What shipping carriers do you use? Do I need to sign for my package?

We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.


Can I upgrade my shipping speed after my order is placed?

Once an order is placed, we are unable to make any changes to that order. This includes upgrading or downgrading shipping options. If you need to cancel your order, you can call us at 1-844-iHR-5509 / 1-844-447-5509 within 1 hour of placing your order so we can try canceling it for you. If your order has already entered the shipping process, unfortunately, we are unable to grant your cancellation request.


How do I refuse an order?

At iHeartRaves we completely understand how life can be ever-changing. If an order ships and you find yourself no longer needing you are more than welcome to refuse a package to have it sent back to our facility for a refund or store credit.

Please follow the steps below to refuse a package.

  1. Receive the package, and do not open it.
  2. With a permanent marker/pen, write "REFUSED - RETURN TO SENDER" near (not on) the label.
  3. Go to an in-store USPS or FedEx facility (depending on the mail carrier), and drop off the package with an associate.
  4. Obtain a Drop-Off receipt from this associate as proof of your return.
  5. Take a picture of the drop-off receipt.
  6. Email us the photo at support@iheartraves.com with the subject titled " Order # - Refused Package"
  7. Include information in the body of the email indicating the refused package for a refund or store credit.
  8. Receive your Refund or Store Credit notification email within 1 business day.
Shipping fees are non-refundable.
Orders refused for a refund have a $5 restocking fee deducted from the refund amount available. This does not apply to orders refused for store credit

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